At DivyaBliss (दिव्य Bliss), we want you to be completely satisfied with your purchase. Please review our cancellation and refund policies below to understand the conditions under which you can cancel an order or request a refund.
1. Cancellation Policy
1.1. You may cancel your order within 24 hours of placing it.
1.2. To cancel your order, please contact our customer support team at support[@]divyabliss[.]com or directly call +91 75034 99931 as soon as possible.
1.3. Once your order has been shipped, cancellation will no longer be possible.
2. Refund Policy
2.1. Refunds are processed for orders that are cancelled within the specified 24-hour window or for items that are damaged or defective upon delivery, and we do not provide returns.
2.2. Refunds will be initiated within 5-7 business working days from the date the refund is confirmed or the cancellation is approved.
2.3. Refunds will be credited in 7-10 business working days issued to the original payment method used for the purchase.
3. Refund Conditions
3.1. Items must be unused, undamaged, and in their original packaging to be eligible for a refund.
3.2. Refunds will not be processed for products that have been opened or used unless there is a defect or error in the product.
3.3. Shipping charges are non-refundable unless the item received is defective or damaged.
4. How to Request a Refund
4.1. To initiate a refund request, please contact us at support[@]divyabliss[.]com or directly call +91 75034 99931 with your order details and reason for the refund.
4.2. Once your refund is processed, you will receive an email or SMS notification with the refund confirmation and details.